Replit occupies a genuinely awkward position in the market right now. It started as a browser-based IDE beloved by students and hobbyists, evolved into a serious platform for teaching coding, and then in 2024-2025 made a hard bet on AI agents and the 'vibe-coding' trend — marketing itself to non-technical founders who want apps without learning to code. That pivot created a product that's trying to be too many things at once, and the cracks show in the complaint record. Billing is murky, agent reliability is inconsistent, and the support infrastructure clearly wasn't built to handle the scale