Otter.ai's core transcription quality is genuinely good — it handles multi-speaker meetings well, and the auto-summary feature saves real time for people doing back-to-back calls. The complaint record, however, runs significantly worse than the core product quality would suggest. The pattern across BBB, Trustpilot, and Reddit is consistent: the bot joining meetings uninvited, billing confusion around plan upgrades, and annual renewal charges without adequate advance notice.