Side-by-side comparison
Basecamp vs Jira
Complaint records and Risk Scores compared. Both are in the Project Management & Collaboration category.
✓ Jira has a lower documented Risk Score.
Jira's Risk Score of 31 is lower than Basecamp's 100.
That said, always read the full complaint records before deciding.
Product A
Basecamp
Opinionated PM tool from 37signals with controversial leadership
100
Severe
out of 100
11 documented warnings
Project Management & Collaboration
Project Management & Collaboration
✓ Lower risk
Full Jira record →
Product B
Jira
The enterprise project tracking standard — powerful, complex, and almost universally complained about
31
Mixed Signals
out of 100
2 documented warnings
Project Management & Collaboration
Project Management & Collaboration
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Basecamp | Jira |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | 3 | — |
| Customer Complaints | 3 | 1 |
| Churn & Retention | 2 | — |
| Billing Problems | 2 | 1 |
| Support Failures | 1 | — |
Severity breakdown
| Severity | Basecamp | Jira |
|---|---|---|
| Critical | — | — |
| High | 4 | 1 |
| Medium | 5 | 1 |
| Low | 2 | — |