Every SaaS product we're tracking
223 products with documented complaint records. Sorted by alphabetical.
AWeber
11One of the oldest email platforms, with an aging feature set
ActiveCampaign
24Mid-market email and automation platform with steep upgrade paths
Adobe Creative Cloud
84Industry-standard subscription with a long history of billing complaints
Adobe Express
7Adobe's Canva competitor with a mixed transition reputation
Adobe Firefly
33Adobe's commercially safe AI image generator trained only on licensed content
Agorapulse
7Agency-friendly social tool with a consistently clean reputation
Ahrefs
13Premium SEO toolkit with a generally clean reputation
Amazon Q Developer
18AWS's AI coding assistant, formerly CodeWhisperer, deeply integrated with AWS services
Amplitude
26Enterprise product analytics with notably aggressive sales motion
AnswerThePublic
11Question-based keyword research tool, now owned by Neil Patel
Anyword
7Performance-predicting AI copywriting tool with a niche reputation
Apollo.io
19Fast-growing sales intelligence and sequencing platform
Asana
13Project management platform with mid-market sticker-shock complaints
Awario
7Budget brand monitoring tool with a value-focused reputation
Bandcamp
14Artist-direct music sales platform with a strong indie music reputation
Basecamp
8Opinionated PM tool from 37signals with controversial leadership
BigCommerce
13Shopify alternative with mid-market focus and SLA-tier complaints
Bluehost
60EIG/Newfold-owned host with one of the worst public reputations
Bolt.new
33StackBlitz's browser-based AI IDE for generating and running full-stack apps instantly
Botify
13Enterprise crawling and log analysis platform with premium pricing
Brand24
7Affordable brand monitoring tool with a strong SMB reputation
Brandwatch
22Enterprise social intelligence platform with opaque pricing
Brevo (Sendinblue)
7European email and CRM platform with a rebranding and growing reputation
Bubble
33Visual web-app builder with steep learning curve and runtime costs
Buffer
7Indie-friendly social scheduler with a clean reputation
Builderall
93An everything-in-one marketing suite at a low price — with the chaos that implies
Buttondown
7Minimalist newsletter platform with 0% platform fees and a developer-friendly API
Buy Me a Coffee
7Simple creator tipping platform with a 5% take rate
BuzzStream
7Outreach and relationship management tool with a long reputation
BuzzSumo
13Content research and influencer tool now owned by Brandwatch/Cision
Canva
20Mass-market design tool with a flood of post-IPO pricing complaints
Carrd
7Single-page site builder with an unusually clean reputation
Character.AI
96AI roleplay and persona platform with reported addiction and youth safety concerns
ChatGPT Plus
50OpenAI's $20/month premium tier with GPT-4o and priority access
Circle
20Modern community platform competing with Mighty Networks and Skool
Cision
64Dominant PR software platform with one of the worst renewal reputations in SaaS
Claude Pro
36Anthropic's $20/month subscription with Claude 3.5 Sonnet and a long context window
Clearscope
13Premium content optimization platform with a strong enterprise reputation
ClickFunnels
100The original sales funnel builder, still aggressively marketed to course creators
ClickUp
30Feature-everything project management tool with reliability complaints
Close
7Inside-sales CRM with strong calling features
CoSchedule
22Marketing calendar platform with a pricing-restructure complaint trail
Content at Scale
24AI content generation platform for SEO-focused publishing at volume
ContentStudio
7Content discovery and scheduling combo with a fair reputation
ConvertKit (Kit)
9Creator-focused email platform that recently rebranded
Copper
7Google Workspace–native CRM with niche appeal
Copy.ai
24Early AI copywriting tool pivoting to 'GTM AI'
Crazy Egg
11Heatmap and testing tool — long-established with a moderate reputation
Crisp
7Budget business messaging tool with a clean reputation
Crowdfire
19Follower-growth tool that pivoted to scheduling — mixed results
Cursor
50AI-native code editor built on VS Code with deep LLM integration
DALL-E 3 (OpenAI)
18OpenAI's image generator, bundled with ChatGPT Plus and available via API
DeepSeek
51Chinese AI lab's open-weight model that outperformed GPT-4 at a fraction of the training cost
Descript
20Text-based video and podcast editor with AI transcription
Devin (Cognition AI)
78Autonomous AI software engineer claiming to complete full engineering tasks end-to-end
DistroKid
46Flat-fee music distribution to Spotify, Apple Music, and 150+ platforms
Drift
24Conversational marketing platform now merged with Salesloft
Drip
7E-commerce email and SMS platform with a fair reputation
ElevenLabs
21AI voice synthesis platform with best-in-class audio realism
ExpressVPN
36Premium-priced VPN with leadership controversy still in the record
Figma
7Design-industry standard with a notably clean reputation
Flux (Black Forest Labs)
36Open-weight image generation model from ex-Stable Diffusion researchers, used across platforms
Framer
7Design-forward site builder with a fast-growing reputation
Frase
7Mid-market content optimizer with a fair value reputation
FreshBooks
13Small-business accounting with a fair reputation but rising prices
Freshdesk
19Freshworks help desk with the broader Freshworks support concerns
FullStory
13Digital experience analytics platform with a strong enterprise reputation
Gemini Advanced (Google)
31Google's $20/month AI subscription bundling Gemini Ultra 1.0 and Google Workspace integration
GetResponse
18Polish-based all-in-one marketing platform with mixed reviews
Ghost
14Open-source publishing platform with a self-hosted option and a clean reputation
GitHub Copilot
32Microsoft-backed AI coding assistant built into VS Code and JetBrains
GoDaddy
71Dominant domain registrar with a notorious upsell pattern
GoHighLevel
52White-label marketing agency platform with a notoriously steep learning curve
Gorgias
13E-commerce help desk with a strong and growing reputation
Grammarly
20Ubiquitous writing assistant with a growing pricing complaint trail
Granola
25AI meeting notepad that enhances your handwritten notes with AI-generated structure
Grok (xAI)
47Elon Musk's xAI chatbot with real-time X/Twitter data access and an 'anti-woke' positioning
Gumroad
33Digital product marketplace with a polarizing fee-structure overhaul
Heap
7Autocapture analytics — strong product, ContentSquare-acquired
Help Scout
7Smaller help desk with a notably clean reputation
HeyGen
24AI avatar video generator for creator content and business localization
Hootsuite
34Veteran social management tool with a long record of pricing complaints
HostGator
34Another EIG/Newfold-owned host with the same complaint pattern
Hostinger
13Budget hosting provider with a generally fair reputation
Hotjar
20ContentSquare-owned heatmap and session-recording tool
HubSpot
46All-in-one CRM and marketing platform with rapidly-escalating bills
Hunter.io
7Email-finder tool with a clean and transparent reputation
HypeAuditor
13Influencer analytics and fraud-detection platform
Ideogram
19AI image generator purpose-built for accurate text rendering inside images
Instapage
26Enterprise-focused landing-page platform with steep pricing
Intercom
35Conversational support platform with a steep AI pricing pivot
Jasper
33Once-hyped AI writing tool now struggling against GPT-4 and Claude
JotForm
7Generalist form builder with a reasonably clean reputation
KWFinder
7Keyword research tool by Mangools with a clean user reputation
Kajabi
32Premium course platform priced for creators with serious revenue
Kapwing
8Browser-based video editor with AI tools for social content
Kartra
46All-in-one marketing platform popular in the info-product crowd
Keyhole
13Hashtag and influencer analytics tool with moderate reputation
Keywords Everywhere
7Browser extension for inline keyword data — highly reviewed
Klaviyo
33E-commerce email and SMS platform with rapidly-escalating pricing
Kling AI
13Kuaishou's high-quality AI video generator with impressive motion physics
Ko-fi
7No-fee creator tipping and membership platform with a genuinely clean reputation
Later
11Instagram-first social scheduler with a fair reputation
Leadpages
19Veteran landing-page builder with a generally fair reputation
Leonardo.ai
20AI image generation platform with a focus on game art and creative professionals
Long Tail Pro
19Keyword competition analysis tool with a mixed modern reputation
Loomly
7Collaborative brand calendar with a clean reputation
Lovable
44AI full-stack app builder that generates and deploys React apps from a chat prompt
Luma Dream Machine
26Luma AI's fast web-based video generator with smooth motion and photorealistic output
Lumar (DeepCrawl)
20Cloud-based technical SEO audit platform now rebranded as Lumar
Lusha
11B2B contact data platform with a growing but mixed reputation
Mailchimp
44Intuit-owned email marketing veteran with mounting complaints since acquisition
MailerLite
11Budget email platform with a notable clean reputation
Majestic
7Backlink-specialist tool with a clean but niche reputation
MarketMuse
14Enterprise content strategy platform with pricing that polarizes reviewers
MeetEdgar
20Evergreen content recycler with a billing controversy on record
Meltwater
35PR and social intelligence platform with a well-documented hard-sell record
Mem.ai
19AI-powered knowledge base that auto-organizes your notes with self-organizing features
Memberful
13WordPress-native membership platform acquired by Patreon
Mention
11Mid-market monitoring tool now part of Mynewsdesk
Metricool
7Comprehensive social scheduler with a strong growing reputation
Microsoft Copilot Pro
24Microsoft's $20/month AI subscription with GPT-4 Turbo and Office 365 integration
Midjourney
33Discord-based AI image generator known for artistic quality and an aggressive credit system
Mighty Networks
25Community-first platform competing with Skool and Circle
Mixpanel
20Product analytics with rapidly-escalating pricing tiers
Modash
13Influencer discovery and analytics platform for brands and agencies
Morningfame
51Invite-only YouTube analytics tool with a small but vocal fanbase
Motion
42AI task and calendar manager that auto-schedules your to-do list — with polarizing pricing
Moz
11Veteran SEO platform that has lost ground to Semrush and Ahrefs
NapoleonCat
7European social tool with strong moderation features
NeuronWriter
7Budget content optimizer with strong value reviews
NinjaOutreach
33Influencer and blogger outreach tool with a mixed billing record
NordVPN
46Major consumer VPN with an aggressive affiliate marketing footprint
NotebookLM (Google)
19Google's AI research notebook that answers questions sourced only from documents you upload
Notion
9Beloved docs-and-databases tool with growing pricing complaints
Notion AI
40AI writing, summarization, and Q&A add-on for Notion workspaces
NoxInfluencer
7YouTube and TikTok analytics tool with a fair free tier
Omnisend
7E-commerce email and SMS platform with a clean reputation
Optimizely
22Enterprise experimentation platform with opaque enterprise pricing
OpusClip
13AI-powered long-form to short-form video clip generator
Otter.ai
54AI meeting transcription and notes with a pattern of aggressive upselling
Outlier Kit
7YouTube outlier research tool helping creators find viral video ideas
Patreon
42The original recurring creator membership platform — now under mounting fee pressure
Perplexity Pro
34AI search engine with real-time web access and a $20/month Pro tier
Pictory
25AI video creation from blog posts and scripts
Pika Labs
24Consumer-friendly AI video generator with a competitive free tier
Pipedrive
7Mid-market sales CRM with a generally clean reputation
Pitchbox
13Agency-grade outreach platform with a strong reputation
Planable
7Agency content collaboration tool with a clean reputation
Podia
7Simple course and digital-product platform with transparent pricing
Printful
24Leading print-on-demand fulfillment partner for Shopify and Etsy stores
Printify
30Print-on-demand marketplace connecting creators to multiple print providers
ProWritingAid
7Grammar and style editor for writers with a strong value reputation
Publer
7AI-assisted scheduler with a fast-growing clean reputation
QuickBooks Online
54Intuit's accounting platform with a long BBB complaint trail
Reclaim.ai
14AI scheduling assistant that defends time blocks for focused work on your calendar
Redbubble
24Artist marketplace with built-in audience — at the cost of thin margins
Replit
100Browser-based coding environment with an AI agent and Ghostwriter autocomplete
Restream
13Multi-destination live streaming platform with a cloud-based infrastructure
Riverside.fm
13High-quality remote podcast and video recording platform
Runway
40Professional AI video generation and editing platform with Gen-3 Alpha
Rytr
14Budget AI writing tool with a 'lifetime deal' pattern of complaints
SE Ranking
7Mid-market SEO platform with strong value and a clean reputation
Salesforce
59The 800-pound gorilla — powerful, but the complaint record is long
Scalenut
13AI-first content platform combining research and writing
Screaming Frog SEO Spider
7Industry-standard crawl tool with a genuinely clean reputation
Semrush
40Major SEO suite with a pattern of subscription billing complaints
Sendible
7Agency scheduling tool with a moderate reputation
Serpstat
7Budget SEO platform with a fair reputation
Shopify
24Dominant e-commerce platform with growing app-ecosystem cost complaints
SiteGround
22Reasonably-regarded host with recent price-increase tension
Sitebulb
7Visual SEO crawler with a strong and growing reputation
Skool
30Sam Ovens' community platform with cult-like info-product following
Snappa
7Simple graphic design tool for non-designers
Snov.io
7Email-finding and outreach sequencing platform with a fair reputation
Social Blade
7Free analytics tracker with a clean public data reputation
SocialBee
7Content-category scheduler with a fair reputation
SocialPilot
7Budget social scheduler with a value-focused reputation
Sora (OpenAI)
47OpenAI's text-to-video model capable of generating cinematic 1080p video up to 20 seconds
SoundCloud
24Audio streaming platform and distribution service with a complex monetization history
Spring (Teespring)
30Creator commerce platform now integrated with YouTube and TikTok
Sprinklr
33Enterprise social platform with notoriously complex pricing
Sprout Social
13Enterprise social tool priced above the category average
SpyFu
7Competitor keyword research tool with a value-focused reputation
Squarespace
7Design-forward site builder with a generally clean reputation
Stability AI (DreamStudio)
96Open-source Stable Diffusion creator with a volatile corporate history
StreamYard
20Browser-based live streaming studio popular with creators and podcasters
Streamlabs
25OBS-based desktop streaming software with a large creator tooling ecosystem
Substack
20Newsletter and podcast platform that takes 10% of paid subscription revenue
Surfer SEO
11Content-optimization tool with a generally fair reputation
Surfshark
13Budget VPN now part of the Nord Security family
Synthesia
24Enterprise AI avatar video platform for corporate training and L&D
Systeme.io
18Budget all-in-one marketing platform with a strong free tier
Tabnine
19Privacy-focused AI code completion with on-premise deployment option
Tailwind
7Pinterest and Instagram scheduler with a niche-focused reputation
Talkwalker
11Enterprise social analytics platform now part of Hootsuite
Teachable
24Mid-tier course platform owned by Hotmart
Thinkific
7Canadian course platform with a clean reputation
Trello
7Kanban classic, now Atlassian-owned and quietly underinvested
TubeBuddy
100VidIQ's main competitor in the YouTube optimization extension space
TuneCore
24Per-release music distribution with 100% royalty retention
Typeform
20Conversational form builder with steep pricing escalation
Ubersuggest
42Neil Patel's budget SEO tool with persistent quality complaints
Unbounce
20Landing-page platform priced at the high end of the category
Uscreen
13Video membership platform for OTT and subscription video creators
VWO
13CRO and experimentation platform with a fair mid-market reputation
Veed.io
18Browser-based video editor with strong subtitle and caption tools
VidIQ
100Browser extension and dashboard that promises to crack the YouTube algorithm
ViewStats
7YouTube analytics research tool by MrBeast's team
ViewTrender
0YouTube analytics and trend intelligence platform for creators
Visme
7Visual content creation platform with a fair reputation
Webflow
11Designer-focused no-code platform with a clean reputation
Windsurf (Codeium)
25AI code editor from Codeium with an agentic 'Cascade' workflow
Wix
25Mass-market site builder with a long history of platform lock-in
WooCommerce
19WordPress-native e-commerce platform — free core, paid extensions
Writesonic
31Budget AI writing tool with persistent quality complaints
Xero
7Cloud accounting platform with a generally clean reputation
Zendesk
33Enterprise help desk with a famously expensive renewal pattern
Zoho CRM
31Massive Zoho ecosystem with reliability and support concerns
ZoomInfo
45Dominant B2B data platform with a serious compliance controversy
beehiiv
7Newsletter platform with a strong reputation in the creator economy
monday.com
26Aggressively-marketed work OS with mixed billing reputation
v0 (Vercel)
26Vercel's AI UI code generator that produces shadcn/ui and Tailwind components from prompts