Premium course platform priced for creators with serious revenue
TL;DR: Kajabi carries a Risk Score of 32/100 (Mixed Signals) based on 3 documented complaints — mostly minor issues, but worth knowing about.
Kajabi is an all-in-one course, membership, and email platform marketed at established creators. Starting at $149/month, it's positioned above competitors on price and bundles courses, payments, email, and a website builder.
Website: kajabi.com · Category: Course & Membership Platforms · Last scanned: 28 days ago
Kajabi is the platform you graduate to when you've decided you don't want to fiddle with five tools talking to each other anymore. The product works — most positive reviews describe it as 'expensive but actually solves the problem.' The negatives concentrate on two issues: the price feels high until you're actually making consistent course revenue, and the platform's email deliverability has historically lagged dedicated tools.
Fewer scam-flavored complaints than ClickFunnels or Builderall, but plenty of unhappy customers who feel the price escalations weren't worth the smoother experience.
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Each complaint type is weighted differently in the Risk Score. Billing and marketing deception weigh heaviest.
Complaints are sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
| Trustpilot | 1 | UK & global consumers |
| 1 | US & global users |
Documented pricing complaints, billing issues, and support failures — newest first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Multiple reviewers describe their Kajabi broadcasts landing in promotions tabs or spam folders at rates noticeably worse than equivalent campaigns from ConvertKit or Mailchimp. The platform has improved this over time but still trails dedicated email providers.
Customers who attempt to downgrade from annual to monthly mid-cycle report being unable to do so without losing remaining time, and the cancellation flow requires speaking to a retention specialist by phone.
Kajabi's marketing leans on a small number of high-earning creators as social proof. The implication that these results are typical doesn't survive scrutiny — most active Kajabi sites are not pulling six figures, and the company knows the median number is far lower.
We've documented 1 billing complaint against Kajabi — a signal worth weighing before committing to a paid plan. Its Risk Score of 32/100 puts it in the "Mixed Signals" band. See the full complaints breakdown → before deciding.
Cancellation difficulty is one of the top SaaS frustration patterns. Check the complaints page → — we tag cancel-related issues under "Billing" and "Contract Trap" categories. If none are documented yet, run a scan to surface what's currently out there.
Hidden-fee complaints fall under our "Billing Issue" category. We've documented 1 billing complaint for Kajabi so far. See all complaints → for the full picture.
We track other course & membership platforms tools and rank them by Risk Score. See our alternatives comparison → to find lower-risk options in the same category.
The highest-severity documented complaints involve customer complaints. Read all 3 documented complaints on the complaints page →
Probably not in the strict legal sense — most SaaS products with bad reputations are real companies delivering a real (if disappointing) product. But "is it a scam" is the question people ask when they feel they were misled. Read our full scam analysis →
We weight each warning by severity (Low to Critical) and category, then aggregate. Lawsuits and misleading-marketing claims weigh heaviest. The current 32/100 score puts Kajabi in the "Mixed Signals" band. Full methodology →
Each warning is paraphrased from a public source — BBB filings, Trustpilot or G2 reviews, Reddit threads, Capterra ratings, court records, or news articles. The source URL is attached to every warning so you can verify it yourself. More on our methodology →
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