Premium course platform priced for creators with serious revenue
3 documented complaints against Kajabi — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
| Trustpilot | 1 | UK & global consumers |
| 1 | US & global users |
Multiple reviewers describe their Kajabi broadcasts landing in promotions tabs or spam folders at rates noticeably worse than equivalent campaigns from ConvertKit or Mailchimp. The platform has improved this over time but still trails dedicated email providers.
Customers who attempt to downgrade from annual to monthly mid-cycle report being unable to do so without losing remaining time, and the cancellation flow requires speaking to a retention specialist by phone.
Kajabi's marketing leans on a small number of high-earning creators as social proof. The implication that these results are typical doesn't survive scrutiny — most active Kajabi sites are not pulling six figures, and the company knows the median number is far lower.