Enterprise pricing with annual contract minimums
Lumar's pricing is not published; enterprise contracts with annual commitments are required, making it inaccessible for smaller teams without a significant budget commitment.
Technical SEO Auditing · Risk Score 20 · Mixed Signals
Is Lumar (DeepCrawl) Worth It? 2 Documented Issues Reviewed
Cloud-based technical SEO audit platform now rebranded as Lumar
20
Mixed Signals
out of 100
TL;DR: Lumar (DeepCrawl) carries a Risk Score of 20/100 (Mixed Signals) based on 2 documented complaints — mostly minor issues, but worth knowing about.
DeepCrawl, rebranded as Lumar in 2023, is a cloud-based technical SEO crawler and site audit platform. Pricing is enterprise-negotiated.
Website: www.lumar.io · Category: Technical SEO Auditing · Last scanned: 28 days ago
Should You Trust Lumar (DeepCrawl)?
Lumar (formerly DeepCrawl) is a capable cloud crawler with a fair reputation. The 2023 rebrand created some customer confusion, and the complaint record includes concern about pricing transparency and annual contract lock-in. The platform itself is well-regarded for large-site technical auditing.
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Is Lumar (DeepCrawl) Worth the Cost? Complaint Category Breakdown
Each complaint type is weighted differently in the Risk Score. Billing and marketing deception weigh heaviest.
0
BBB Complaints
0
Lawsuits & Legal Action
1
Misleading Marketing
0
Customer Complaints
0
Churn & Retention
1
Billing Problems
0
Support Failures
Where these complaints come from
Complaints are sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| 1 | US & global users | |
| G2 | 1 | Global B2B buyers |
What Buyers Say About Lumar (DeepCrawl)
Documented pricing complaints, billing issues, and support failures — newest first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
DeepCrawl-to-Lumar rebrand caused customer confusion
The 2023 rebrand created confusion among existing customers about product continuity, pricing changes, and contract terms going forward.
Frequently asked questions about Lumar (DeepCrawl)
Is Lumar (DeepCrawl) worth the price?
We've documented 1 billing complaint against Lumar (DeepCrawl) — a signal worth weighing before committing to a paid plan. Its Risk Score of 20/100 puts it in the "Mixed Signals" band. See the full complaints breakdown → before deciding.
Is Lumar (DeepCrawl) easy to cancel?
Cancellation difficulty is one of the top SaaS frustration patterns. Check the complaints page → — we tag cancel-related issues under "Billing" and "Contract Trap" categories. If none are documented yet, run a scan to surface what's currently out there.
Does Lumar (DeepCrawl) have hidden fees?
Hidden-fee complaints fall under our "Billing Issue" category. We've documented 1 billing complaint for Lumar (DeepCrawl) so far. See all complaints → for the full picture.
How does Lumar (DeepCrawl) compare to its alternatives?
We track other technical seo auditing tools and rank them by Risk Score. See our alternatives comparison → to find lower-risk options in the same category.
What are the biggest complaints about Lumar (DeepCrawl)?
The highest-severity documented complaints involve billing problems. Read all 2 documented complaints on the complaints page →
Is Lumar (DeepCrawl) a scam?
Probably not in the strict legal sense — most SaaS products with bad reputations are real companies delivering a real (if disappointing) product. But "is it a scam" is the question people ask when they feel they were misled. Read our full scam analysis →
How does Lumar (DeepCrawl)'s Risk Score get calculated?
We weight each warning by severity (Low to Critical) and category, then aggregate. Lawsuits and misleading-marketing claims weigh heaviest. The current 20/100 score puts Lumar (DeepCrawl) in the "Mixed Signals" band. Full methodology →
Where do these complaints come from?
Each warning is paraphrased from a public source — BBB filings, Trustpilot or G2 reviews, Reddit threads, Capterra ratings, court records, or news articles. The source URL is attached to every warning so you can verify it yourself. More on our methodology →
Other Technical SEO Auditing we track
Sibling products in the same category, ranked by Risk Score (lowest first).