TL;DR: monday.com carries a Risk Score of 100/100 (Severe) based on 12 documented complaints from BBB filings, lawsuits, Trustpilot, and Reddit — the public record reflects a serious pattern of issues you should know about before buying.
monday.com is a work management and CRM platform with heavy advertising and a broad product portfolio. Pricing starts at $9/seat/month with steep tier jumps.
Editorial summary
Independent analysis · 12 sources reviewed
Should You Trust monday.com?
monday.com has built one of the most recognizable brands in the project management space, and for some teams it genuinely delivers. But the public record in 2025 and 2026 tells a messier story than the company's Super Bowl ads would suggest. The most serious development is the wave of securities class action lawsuits filed in early 2026 by multiple plaintiff law firms, alleging that monday.com misled investors about its AI spending commitments and revenue trajectory. That's not a billing quirk — that's a fundamental question about whether management has been straight with the market.
Below that headline risk, the consumer-level complaints are strikingly consistent. The seat-based pricing model, annual auto-renewal mechanics, and no-refund policy form a billing architecture that seems engineered to maximize revenue extraction from customers who aren't reading the fine print. The free trial converting silently to an annual charge, the cancellation flow that requires persistence to navigate, the denied refund requests — these aren't isolated incidents. They show up on BBB, Trustpilot, Capterra, and SiteJabber with enough repetition to constitute a pattern.
The AI push deserves particular skepticism. monday.com has staked a significant part of its 2024-2026 growth narrative on AI features, but user reviews suggest those features are thin relative to the marketing. When the company faces securities litigation partly tied to AI spending and revenue claims, and simultaneously faces user complaints that the AI add-ons aren't worth the price, there's a coherence problem. Prospective buyers should price in the full cost of the plan tier that actually delivers what the demo shows — because the Standard plan almost certainly isn't it.
Is monday.com Worth the Cost? Complaint Category Breakdown
Each complaint type is weighted differently in the Risk Score. Billing and marketing deception weigh heaviest.
Where these complaints come from
Complaints are sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source.
| Platform |
Reports |
Who's reporting |
| BBB | 2 | US consumers (Better Business Bureau) |
| News | 2 | Public media |
| G2 | 2 | Global B2B buyers |
| Trustpilot | 2 | UK & global consumers |
| Hacker News | 1 | Global tech users |
| Capterra | 1 | Global B2B buyers |
| SiteJabber | 1 | US consumers |
| Reddit | 1 | US & global users |
What Buyers Say About monday.com
Documented pricing complaints, billing issues, and support failures — newest first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Lawsuits & Legal Action
CRITICAL
Source: News · Apr 2, 2026
Added 19d ago
Securities Class Action Lawsuit Targets monday.com Over Alleged Investor Misrepresentations
Multiple securities class action lawsuits were filed against monday.com Ltd. (NASDAQ: MNDY) in spring 2026, with firms including Bragar Eagel & Squire and Rosen Law Firm urging shareholders with losses exceeding $100,000 to come forward before a May 11, 2026 deadline. The suits center on allegations that monday.com made materially misleading statements about its AI spending trajectory and revenue targets. A separate analysis noted the litigation directly tests the credibility of the company's growth story heading into its next earnings cycle.
"Investors who bought in believing the company's bullish AI revenue projections are now being told by multiple law firms that those projections may have been misleading from the start."
Lawsuits & Legal Action
CRITICAL
Source: News · May 6, 2026
Added 19d ago
Shareholder Alert: Securities Fraud Claims Filed, Deadline Pressure Mounts
TMX Newsfile reported a shareholder alert in May 2026 confirming a securities class action had been formally filed against monday.com, while Rosen Law Firm issued a parallel notice the same week. The pattern of multiple firms filing simultaneously suggests coordinated investor litigation activity. Analysts at Simply Wall St. framed the lawsuits as a direct challenge to monday.com's narrative around AI investment returns and its ability to hit stated revenue targets.
Billing Problems
HIGH
Source: G2 · Mar 14, 2025
Added 19d ago
Seat-Based Pricing Model Traps Teams Into Unexpected Billing Jumps
monday.com charges per seat in minimum increments — typically 3-seat minimums on lower tiers — meaning a team of four pays for five, and a team of six pays for ten. Complaints on G2 and Capterra consistently describe sticker shock when a single new hire triggers a jump to the next pricing band. Users also report that annual billing is charged upfront with no prorated refunds when seats are removed mid-cycle, locking customers into paying for ghost seats for up to 12 months.
"We added one contractor for six weeks and suddenly owed for an entire extra tier for the year. There was no way to downgrade until renewal."
Billing Problems
HIGH
Source: Trustpilot · Aug 22, 2025
Added 19d ago
Auto-Renewal Charges Hit Customers Who Thought They Had Cancelled
A recurring pattern across Trustpilot and Consumer Affairs shows customers who downgraded or believed they had cancelled receiving full annual renewal charges — sometimes in the range of $1,500 to $4,000 for mid-sized teams — with minimal advance warning. monday.com's cancellation flow requires navigating through a retention funnel that some users describe as deliberately confusing, with the actual cancellation confirmation buried several steps deep. Refund requests are routinely denied on the grounds that billing has already processed.
"I went through what I thought was the cancellation process, got no confirmation email, and three days later saw a $2,400 charge on my card. Support told me the annual term had already renewed and they couldn't reverse it."
Misleading Marketing
HIGH
Source: BBB · Jun 10, 2025
Added 19d ago
Free Trial Converts Silently to Paid Plan Without Clear Warning
Multiple BBB complaints and Reddit threads describe users starting a 14-day free trial with a credit card on file, then being charged for an annual plan at the end of the trial without a clear pre-charge reminder email. The company's trial-to-paid conversion is opt-out rather than opt-in for annual billing, which users argue is misleading given that the cheaper annual rate is the default presented during signup. Several small business owners reported charges between $300 and $800 they had not anticipated.
"I signed up to test the product for my small team, forgot to cancel by day 14, and got hit with a full year charge. The trial page never made it obvious I was agreeing to automatic annual billing."
Misleading Marketing
MEDIUM
Source: Hacker News · Nov 12, 2024
Added 19d ago
Advertised Automation Limits Far Lower Than Marketing Materials Suggest
monday.com markets its automation features prominently across all paid plans, but the Standard plan caps automations at 250 actions per month — a threshold that small teams with active boards hit within days. The Pro plan raises this to 25,000, but the price difference between Standard and Pro is substantial, often doubling a team's annual bill. Users on Hacker News and Reddit have flagged that the marketing page showcases automation as a general capability without any prominently displayed action-count limits, leaving buyers to find the caps buried in a comparison table.
"We built our whole workflow around automations during the trial, which has no limits. The moment we went live on Standard we hit the cap in 72 hours. Nobody told us this was going to happen."
Churn & Retention
MEDIUM
Source: Capterra · Apr 7, 2025
Added 19d ago
Teams Abandoning Platform After Discovering Feature Depth Locked Behind Higher Tiers
A persistent complaint on Capterra and Reddit's r/mondaydotcom is that core workflow features — including time tracking, dashboard cross-board reporting, and certain automation trigger thresholds — are locked behind the Business or Enterprise tier, which can cost three to five times more than the Basic plan. Teams that onboard at Basic or Standard often discover within 90 days that the product they were sold doesn't actually match the demo they were shown, which was running on Enterprise. This bait-and-switch dynamic shows up repeatedly in churn-related reviews.
"The sales demo showed everything working beautifully. By week six of our actual subscription we had a list of twelve things we needed that were all Enterprise-only. We left."
BBB Complaints
MEDIUM
Source: BBB · Jul 19, 2025
Added 19d ago
BBB Complaints Cite Refusal to Refund Unused Annual Subscription Periods
BBB filings against monday.com show a consistent pattern: customers who cancelled partway through an annual subscription were denied refunds for the unused months, with the company citing its terms of service. Complaint amounts range from a few hundred dollars for small teams up to several thousand for larger plans. monday.com's no-refund policy for annual subscriptions is disclosed in its terms, but complainants argue the policy isn't made sufficiently clear at the point of purchase, particularly when annual billing is pre-selected by default.
Frequently asked questions about monday.com
Is monday.com worth the price?
We've documented 3 billing complaints against monday.com — a signal worth weighing before committing to a paid plan. Its Risk Score of 100/100 puts it in the "Severe" band. See the full complaints breakdown → before deciding.
Is monday.com easy to cancel?
Cancellation difficulty is one of the top SaaS frustration patterns. Check the complaints page → — we tag cancel-related issues under "Billing" and "Contract Trap" categories. If none are documented yet, run a scan to surface what's currently out there.
Does monday.com have hidden fees?
Hidden-fee complaints fall under our "Billing Issue" category. We've documented 3 billing complaints for monday.com so far. See all complaints → for the full picture.
How does monday.com compare to its alternatives?
We track other project management & collaboration tools and rank them by Risk Score. See our alternatives comparison → to find lower-risk options in the same category.
What are the biggest complaints about monday.com?
The highest-severity documented complaints involve lawsuits & legal action. Read all 12 documented complaints on the complaints page →
Is monday.com a scam?
Probably not in the strict legal sense — most SaaS products with bad reputations are real companies delivering a real (if disappointing) product. But "is it a scam" is the question people ask when they feel they were misled. Read our full scam analysis →
How does monday.com's Risk Score get calculated?
We weight each warning by severity (Low to Critical) and category, then aggregate. Lawsuits and misleading-marketing claims weigh heaviest. The current 100/100 score puts monday.com in the "Severe" band. Full methodology →
Where do these complaints come from?
Each warning is paraphrased from a public source — BBB filings, Trustpilot or G2 reviews, Reddit threads, Capterra ratings, court records, or news articles. The source URL is attached to every warning so you can verify it yourself. More on our methodology →