Feature stagnation under Atlassian ownership
Long-time users describe feature releases slowing significantly since the Atlassian acquisition, with most innovation happening on the Atlassian-side Jira instead.
Project Management & Collaboration · Risk Score 7 · Clean Record
Is Trello Worth It? 1 Documented Issue Reviewed
Kanban classic, now Atlassian-owned and quietly underinvested
7
Clean Record
out of 100
TL;DR: Trello carries a Risk Score of 7/100 (Clean Record) — no meaningful complaints have surfaced in the public record we've reviewed.
Trello is a kanban-board project management tool, now part of Atlassian. Free tier with paid plans starting at $5/user/month.
Website: trello.com · Category: Project Management & Collaboration · Last scanned: 28 days ago
Should You Trust Trello?
Trello remains one of the simplest, most-loved kanban tools. The complaints in recent years are about underinvestment — feature stagnation, occasional reliability issues, and a Power-Ups model that requires paid subscriptions for capabilities competitors include by default.
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Is Trello Worth the Cost? Complaint Category Breakdown
Each complaint type is weighted differently in the Risk Score. Billing and marketing deception weigh heaviest.
0
BBB Complaints
0
Lawsuits & Legal Action
0
Misleading Marketing
1
Customer Complaints
0
Churn & Retention
0
Billing Problems
0
Support Failures
Where these complaints come from
Complaints are sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| 1 | US & global users |
What Buyers Say About Trello
Documented pricing complaints, billing issues, and support failures — newest first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Frequently asked questions about Trello
Is Trello worth the price?
No billing complaints have been documented yet for Trello. Its Risk Score of 7/100 puts it in the "Clean Record" band. See the full complaints breakdown → before deciding.
Is Trello easy to cancel?
Cancellation difficulty is one of the top SaaS frustration patterns. Check the complaints page → — we tag cancel-related issues under "Billing" and "Contract Trap" categories. If none are documented yet, run a scan to surface what's currently out there.
Does Trello have hidden fees?
Hidden-fee complaints fall under our "Billing Issue" category. We've documented no billing complaints for Trello so far. See all complaints → for the full picture.
How does Trello compare to its alternatives?
We track other project management & collaboration tools and rank them by Risk Score. See our alternatives comparison → to find lower-risk options in the same category.
What are the biggest complaints about Trello?
The highest-severity documented complaints involve customer complaints. Read all 1 documented complaint on the complaints page →
Is Trello a scam?
Probably not in the strict legal sense — most SaaS products with bad reputations are real companies delivering a real (if disappointing) product. But "is it a scam" is the question people ask when they feel they were misled. Read our full scam analysis →
How does Trello's Risk Score get calculated?
We weight each warning by severity (Low to Critical) and category, then aggregate. Lawsuits and misleading-marketing claims weigh heaviest. The current 7/100 score puts Trello in the "Clean Record" band. Full methodology →
Where do these complaints come from?
Each warning is paraphrased from a public source — BBB filings, Trustpilot or G2 reviews, Reddit threads, Capterra ratings, court records, or news articles. The source URL is attached to every warning so you can verify it yourself. More on our methodology →
Other Project Management & Collaboration we track
Sibling products in the same category, ranked by Risk Score (lowest first).
Basecamp
8Clean Record
Opinionated PM tool from 37signals with controversial leadership
Notion
9Clean Record
Beloved docs-and-databases tool with growing pricing complaints
Asana
13Clean Record
Project management platform with mid-market sticker-shock complaints
monday.com
26Mixed Signals
Aggressively-marketed work OS with mixed billing reputation
ClickUp
30Mixed Signals
Feature-everything project management tool with reliability complaints