Steep jump between Starter and Business tiers
The Starter-to-Business price jump roughly doubles per-user cost and gates features like custom rules and workload management — features many teams consider table-stakes.
Project Management & Collaboration · Risk Score 13 · Clean Record
Is Asana Worth It? 1 Documented Issue Reviewed
Project management platform with mid-market sticker-shock complaints
13
Clean Record
out of 100
TL;DR: Asana carries a Risk Score of 13/100 (Clean Record) — no meaningful complaints have surfaced in the public record we've reviewed.
Asana is a project management and team collaboration platform. Free tier with paid plans starting at $11/user/month.
Website: asana.com · Category: Project Management & Collaboration · Last scanned: 28 days ago
Should You Trust Asana?
Asana is a reasonable choice with a fair reputation. The complaint record is concentrated in the mid-tier 'Business' plan, which jumps significantly in price from the Starter tier and gates features many teams consider basic. The product is fine; the pricing structure produces resentment.
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Is Asana Worth the Cost? Complaint Category Breakdown
Each complaint type is weighted differently in the Risk Score. Billing and marketing deception weigh heaviest.
0
BBB Complaints
0
Lawsuits & Legal Action
0
Misleading Marketing
0
Customer Complaints
0
Churn & Retention
1
Billing Problems
0
Support Failures
Where these complaints come from
Complaints are sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
What Buyers Say About Asana
Documented pricing complaints, billing issues, and support failures — newest first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Frequently asked questions about Asana
Is Asana worth the price?
We've documented 1 billing complaint against Asana — a signal worth weighing before committing to a paid plan. Its Risk Score of 13/100 puts it in the "Clean Record" band. See the full complaints breakdown → before deciding.
Is Asana easy to cancel?
Cancellation difficulty is one of the top SaaS frustration patterns. Check the complaints page → — we tag cancel-related issues under "Billing" and "Contract Trap" categories. If none are documented yet, run a scan to surface what's currently out there.
Does Asana have hidden fees?
Hidden-fee complaints fall under our "Billing Issue" category. We've documented 1 billing complaint for Asana so far. See all complaints → for the full picture.
How does Asana compare to its alternatives?
We track other project management & collaboration tools and rank them by Risk Score. See our alternatives comparison → to find lower-risk options in the same category.
What are the biggest complaints about Asana?
The highest-severity documented complaints involve billing problems. Read all 1 documented complaint on the complaints page →
Is Asana a scam?
Probably not in the strict legal sense — most SaaS products with bad reputations are real companies delivering a real (if disappointing) product. But "is it a scam" is the question people ask when they feel they were misled. Read our full scam analysis →
How does Asana's Risk Score get calculated?
We weight each warning by severity (Low to Critical) and category, then aggregate. Lawsuits and misleading-marketing claims weigh heaviest. The current 13/100 score puts Asana in the "Clean Record" band. Full methodology →
Where do these complaints come from?
Each warning is paraphrased from a public source — BBB filings, Trustpilot or G2 reviews, Reddit threads, Capterra ratings, court records, or news articles. The source URL is attached to every warning so you can verify it yourself. More on our methodology →
Other Project Management & Collaboration we track
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ClickUp
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