Performance and reliability described as inconsistent
Reviewers consistently describe ClickUp's UI as slow to load and occasionally unresponsive, with intermittent outages that frustrate teams relying on it for daily operations.
Project Management & Collaboration · Risk Score 30 · Mixed Signals
Is ClickUp Worth It? 2 Documented Issues Reviewed
Feature-everything project management tool with reliability complaints
30
Mixed Signals
out of 100
TL;DR: ClickUp carries a Risk Score of 30/100 (Mixed Signals) based on 2 documented complaints — mostly minor issues, but worth knowing about.
ClickUp is a project management and work-OS platform that markets itself as a replacement for the entire team-tools stack. Pricing starts at $7/user/month.
Website: clickup.com · Category: Project Management & Collaboration · Last scanned: 28 days ago
Should You Trust ClickUp?
ClickUp's pitch — replace everything in your stack with one tool — is also its problem. The breadth produces consistent reliability complaints (slow loads, occasional outages, feature regressions on releases), and the support function has been documented as overloaded. The price is genuinely competitive; the experience is genuinely uneven.
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Is ClickUp Worth the Cost? Complaint Category Breakdown
Each complaint type is weighted differently in the Risk Score. Billing and marketing deception weigh heaviest.
0
BBB Complaints
0
Lawsuits & Legal Action
0
Misleading Marketing
1
Customer Complaints
0
Churn & Retention
0
Billing Problems
1
Support Failures
Where these complaints come from
Complaints are sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
| Trustpilot | 1 | UK & global consumers |
What Buyers Say About ClickUp
Documented pricing complaints, billing issues, and support failures — newest first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Support described as overloaded
Support response times have stretched as ClickUp's customer base has grown, with first responses described as slow and templated by many reviewers.
Frequently asked questions about ClickUp
Is ClickUp worth the price?
No billing complaints have been documented yet for ClickUp. Its Risk Score of 30/100 puts it in the "Mixed Signals" band. See the full complaints breakdown → before deciding.
Is ClickUp easy to cancel?
Cancellation difficulty is one of the top SaaS frustration patterns. Check the complaints page → — we tag cancel-related issues under "Billing" and "Contract Trap" categories. If none are documented yet, run a scan to surface what's currently out there.
Does ClickUp have hidden fees?
Hidden-fee complaints fall under our "Billing Issue" category. We've documented no billing complaints for ClickUp so far. See all complaints → for the full picture.
How does ClickUp compare to its alternatives?
We track other project management & collaboration tools and rank them by Risk Score. See our alternatives comparison → to find lower-risk options in the same category.
What are the biggest complaints about ClickUp?
The highest-severity documented complaints involve customer complaints. Read all 2 documented complaints on the complaints page →
Is ClickUp a scam?
Probably not in the strict legal sense — most SaaS products with bad reputations are real companies delivering a real (if disappointing) product. But "is it a scam" is the question people ask when they feel they were misled. Read our full scam analysis →
How does ClickUp's Risk Score get calculated?
We weight each warning by severity (Low to Critical) and category, then aggregate. Lawsuits and misleading-marketing claims weigh heaviest. The current 30/100 score puts ClickUp in the "Mixed Signals" band. Full methodology →
Where do these complaints come from?
Each warning is paraphrased from a public source — BBB filings, Trustpilot or G2 reviews, Reddit threads, Capterra ratings, court records, or news articles. The source URL is attached to every warning so you can verify it yourself. More on our methodology →
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