12 documented complaints against monday.com — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Sourced from public platforms across US, UK, and global markets — each report links to the original source.
Lawsuits & Legal Action
CRITICAL
Source: News · Apr 2, 2026
Added 19d ago
Securities Class Action Lawsuit Targets monday.com Over Alleged Investor Misrepresentations
Multiple securities class action lawsuits were filed against monday.com Ltd. (NASDAQ: MNDY) in spring 2026, with firms including Bragar Eagel & Squire and Rosen Law Firm urging shareholders with losses exceeding $100,000 to come forward before a May 11, 2026 deadline. The suits center on allegations that monday.com made materially misleading statements about its AI spending trajectory and revenue targets. A separate analysis noted the litigation directly tests the credibility of the company's growth story heading into its next earnings cycle.
"Investors who bought in believing the company's bullish AI revenue projections are now being told by multiple law firms that those projections may have been misleading from the start."
Lawsuits & Legal Action
CRITICAL
Source: News · May 6, 2026
Added 19d ago
Shareholder Alert: Securities Fraud Claims Filed, Deadline Pressure Mounts
TMX Newsfile reported a shareholder alert in May 2026 confirming a securities class action had been formally filed against monday.com, while Rosen Law Firm issued a parallel notice the same week. The pattern of multiple firms filing simultaneously suggests coordinated investor litigation activity. Analysts at Simply Wall St. framed the lawsuits as a direct challenge to monday.com's narrative around AI investment returns and its ability to hit stated revenue targets.
Billing Problems
HIGH
Source: G2 · Mar 14, 2025
Added 19d ago
Seat-Based Pricing Model Traps Teams Into Unexpected Billing Jumps
monday.com charges per seat in minimum increments — typically 3-seat minimums on lower tiers — meaning a team of four pays for five, and a team of six pays for ten. Complaints on G2 and Capterra consistently describe sticker shock when a single new hire triggers a jump to the next pricing band. Users also report that annual billing is charged upfront with no prorated refunds when seats are removed mid-cycle, locking customers into paying for ghost seats for up to 12 months.
"We added one contractor for six weeks and suddenly owed for an entire extra tier for the year. There was no way to downgrade until renewal."
Billing Problems
HIGH
Source: Trustpilot · Aug 22, 2025
Added 19d ago
Auto-Renewal Charges Hit Customers Who Thought They Had Cancelled
A recurring pattern across Trustpilot and Consumer Affairs shows customers who downgraded or believed they had cancelled receiving full annual renewal charges — sometimes in the range of $1,500 to $4,000 for mid-sized teams — with minimal advance warning. monday.com's cancellation flow requires navigating through a retention funnel that some users describe as deliberately confusing, with the actual cancellation confirmation buried several steps deep. Refund requests are routinely denied on the grounds that billing has already processed.
"I went through what I thought was the cancellation process, got no confirmation email, and three days later saw a $2,400 charge on my card. Support told me the annual term had already renewed and they couldn't reverse it."
Misleading Marketing
HIGH
Source: BBB · Jun 10, 2025
Added 19d ago
Free Trial Converts Silently to Paid Plan Without Clear Warning
Multiple BBB complaints and Reddit threads describe users starting a 14-day free trial with a credit card on file, then being charged for an annual plan at the end of the trial without a clear pre-charge reminder email. The company's trial-to-paid conversion is opt-out rather than opt-in for annual billing, which users argue is misleading given that the cheaper annual rate is the default presented during signup. Several small business owners reported charges between $300 and $800 they had not anticipated.
"I signed up to test the product for my small team, forgot to cancel by day 14, and got hit with a full year charge. The trial page never made it obvious I was agreeing to automatic annual billing."
Misleading Marketing
MEDIUM
Source: Hacker News · Nov 12, 2024
Added 19d ago
Advertised Automation Limits Far Lower Than Marketing Materials Suggest
monday.com markets its automation features prominently across all paid plans, but the Standard plan caps automations at 250 actions per month — a threshold that small teams with active boards hit within days. The Pro plan raises this to 25,000, but the price difference between Standard and Pro is substantial, often doubling a team's annual bill. Users on Hacker News and Reddit have flagged that the marketing page showcases automation as a general capability without any prominently displayed action-count limits, leaving buyers to find the caps buried in a comparison table.
"We built our whole workflow around automations during the trial, which has no limits. The moment we went live on Standard we hit the cap in 72 hours. Nobody told us this was going to happen."
Churn & Retention
MEDIUM
Source: Capterra · Apr 7, 2025
Added 19d ago
Teams Abandoning Platform After Discovering Feature Depth Locked Behind Higher Tiers
A persistent complaint on Capterra and Reddit's r/mondaydotcom is that core workflow features — including time tracking, dashboard cross-board reporting, and certain automation trigger thresholds — are locked behind the Business or Enterprise tier, which can cost three to five times more than the Basic plan. Teams that onboard at Basic or Standard often discover within 90 days that the product they were sold doesn't actually match the demo they were shown, which was running on Enterprise. This bait-and-switch dynamic shows up repeatedly in churn-related reviews.
"The sales demo showed everything working beautifully. By week six of our actual subscription we had a list of twelve things we needed that were all Enterprise-only. We left."
BBB Complaints
MEDIUM
Source: BBB · Jul 19, 2025
Added 19d ago
BBB Complaints Cite Refusal to Refund Unused Annual Subscription Periods
BBB filings against monday.com show a consistent pattern: customers who cancelled partway through an annual subscription were denied refunds for the unused months, with the company citing its terms of service. Complaint amounts range from a few hundred dollars for small teams up to several thousand for larger plans. monday.com's no-refund policy for annual subscriptions is disclosed in its terms, but complainants argue the policy isn't made sufficiently clear at the point of purchase, particularly when annual billing is pre-selected by default.
Support Failures
MEDIUM
Source: SiteJabber · Nov 3, 2025
Added 19d ago
Customer Support Escalation Paths Slow and Largely Ineffective for Billing Disputes
monday.com does not offer phone support on its standard plans, leaving billing disputes to an async chat and email system that users on Trustpilot and SiteJabber say routinely takes three to seven business days for a substantive response. When responses do come, they're described as templated and focused on pointing users to help documentation rather than resolving the underlying issue. Enterprise customers fare better, but SMB and Pro plan subscribers report feeling abandoned once a charge has gone through.
"I sent four emails about a duplicate charge over two weeks. Each response was a different agent who hadn't read the previous thread and asked me to re-explain everything from scratch."
Customer Complaints
MEDIUM
Source: Reddit · Sep 18, 2025
Added 19d ago
monday.com AI Features Criticized as Overpriced Add-Ons With Limited Real-World Value
Following monday.com's heavy push of its AI-powered features throughout 2024 and 2025, user reviews on G2 and Reddit describe the AI capabilities as superficial and over-marketed relative to their cost — often gated behind the Pro or Enterprise tier or sold as a separate paid add-on. Workflows that the company advertised as fully automated still require significant manual setup, and several users noted the AI assistant produced outputs that needed extensive correction before they were usable.
"The AI is marketed like it'll run your whole project. In reality it summarizes updates and suggests due dates. We were paying extra for something we could do with a free chatbot in two minutes."
Misleading Marketing
MEDIUM
Source: Trustpilot
Updated 4mo ago
Tier features rebundled to push upgrades
Reviewers describe features that were available on lower tiers being moved to higher tiers in restructurings, effectively forcing upgrades.
Billing Problems
MEDIUM
Source: G2
Updated 4mo ago
Seat minimums inflating the actual entry price
The advertised $9/seat pricing requires a 3-seat minimum, meaning the effective entry point is $27/month — a detail not prominent in the marketing.