Less suitable for non-sales use cases
Customers trying to use Close as a general CRM for support or operations describe friction — the product is purpose-built for outbound sales and pushes back against other use cases.
CRM & Sales Automation · Risk Score 7 · Clean Record
Is Close Worth It? 1 Documented Issue Reviewed
Inside-sales CRM with strong calling features
7
Clean Record
out of 100
TL;DR: Close carries a Risk Score of 7/100 (Clean Record) — no meaningful complaints have surfaced in the public record we've reviewed.
Close is a CRM with built-in calling, SMS, and email aimed at inside sales teams. Pricing starts at $29/user/month.
Website: close.com · Category: CRM & Sales Automation · Last scanned: 28 days ago
Should You Trust Close?
Close has a strong reputation among inside-sales teams and a clean complaint record. The product is opinionated — it assumes you're doing high-volume outbound — and that focus shows up positively in reviews.
Having issues with Close?
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Is Close Worth the Cost? Complaint Category Breakdown
Each complaint type is weighted differently in the Risk Score. Billing and marketing deception weigh heaviest.
0
BBB Complaints
0
Lawsuits & Legal Action
0
Misleading Marketing
1
Customer Complaints
0
Churn & Retention
0
Billing Problems
0
Support Failures
Where these complaints come from
Complaints are sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
What Buyers Say About Close
Documented pricing complaints, billing issues, and support failures — newest first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Frequently asked questions about Close
Is Close worth the price?
No billing complaints have been documented yet for Close. Its Risk Score of 7/100 puts it in the "Clean Record" band. See the full complaints breakdown → before deciding.
Is Close easy to cancel?
Cancellation difficulty is one of the top SaaS frustration patterns. Check the complaints page → — we tag cancel-related issues under "Billing" and "Contract Trap" categories. If none are documented yet, run a scan to surface what's currently out there.
Does Close have hidden fees?
Hidden-fee complaints fall under our "Billing Issue" category. We've documented no billing complaints for Close so far. See all complaints → for the full picture.
How does Close compare to its alternatives?
We track other crm & sales automation tools and rank them by Risk Score. See our alternatives comparison → to find lower-risk options in the same category.
What are the biggest complaints about Close?
The highest-severity documented complaints involve customer complaints. Read all 1 documented complaint on the complaints page →
Is Close a scam?
Probably not in the strict legal sense — most SaaS products with bad reputations are real companies delivering a real (if disappointing) product. But "is it a scam" is the question people ask when they feel they were misled. Read our full scam analysis →
How does Close's Risk Score get calculated?
We weight each warning by severity (Low to Critical) and category, then aggregate. Lawsuits and misleading-marketing claims weigh heaviest. The current 7/100 score puts Close in the "Clean Record" band. Full methodology →
Where do these complaints come from?
Each warning is paraphrased from a public source — BBB filings, Trustpilot or G2 reviews, Reddit threads, Capterra ratings, court records, or news articles. The source URL is attached to every warning so you can verify it yourself. More on our methodology →
Other CRM & Sales Automation we track
Sibling products in the same category, ranked by Risk Score (lowest first).
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Lusha
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Apollo.io
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Zoho CRM
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Massive Zoho ecosystem with reliability and support concerns