Side-by-side comparison
Close vs Gong
Complaint records and Risk Scores compared. Both are in the CRM & Sales Automation category.
✓ Close has a lower documented Risk Score.
Close's Risk Score of 7 is lower than Gong's 40.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full Close record →
Product A
Close
Inside-sales CRM with strong calling features
7
Clean Record
out of 100
1 documented warning
CRM & Sales Automation
CRM & Sales Automation
Product B
Gong
Revenue intelligence and call recording — best-in-class product, perennial pricing debate
40
Caution
out of 100
3 documented warnings
CRM & Sales Automation
CRM & Sales Automation
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Close | Gong |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 1 | 2 |
| Churn & Retention | — | — |
| Billing Problems | — | 1 |
| Support Failures | — | — |
Severity breakdown
| Severity | Close | Gong |
|---|---|---|
| Critical | — | — |
| High | — | 1 |
| Medium | — | 2 |
| Low | 1 | — |