Phone number accuracy described as low
Reviewers consistently describe Lusha's phone number data as having a high percentage of outdated or incorrect entries, with accuracy particularly poor outside the US.
CRM & Sales Automation · Risk Score 11 · Clean Record
Is Lusha Worth It? 1 Documented Issue Reviewed
B2B contact data platform with a growing but mixed reputation
11
Clean Record
out of 100
TL;DR: Lusha carries a Risk Score of 11/100 (Clean Record) — no meaningful complaints have surfaced in the public record we've reviewed.
Lusha is a B2B contact intelligence platform with a browser extension for LinkedIn. Pricing starts at a free tier with paid plans from $49/month.
Website: www.lusha.com · Category: CRM & Sales Automation · Last scanned: 28 days ago
Should You Trust Lusha?
Lusha has a mixed reputation that has improved as the product matured. Data accuracy complaints are common (phone numbers in particular have a high invalid rate), and the platform has faced scrutiny over data sourcing practices similar to ZoomInfo. The free tier is genuinely useful for evaluation.
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Is Lusha Worth the Cost? Complaint Category Breakdown
Each complaint type is weighted differently in the Risk Score. Billing and marketing deception weigh heaviest.
0
BBB Complaints
0
Lawsuits & Legal Action
0
Misleading Marketing
1
Customer Complaints
0
Churn & Retention
0
Billing Problems
0
Support Failures
Where these complaints come from
Complaints are sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
What Buyers Say About Lusha
Documented pricing complaints, billing issues, and support failures — newest first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Frequently asked questions about Lusha
Is Lusha worth the price?
No billing complaints have been documented yet for Lusha. Its Risk Score of 11/100 puts it in the "Clean Record" band. See the full complaints breakdown → before deciding.
Is Lusha easy to cancel?
Cancellation difficulty is one of the top SaaS frustration patterns. Check the complaints page → — we tag cancel-related issues under "Billing" and "Contract Trap" categories. If none are documented yet, run a scan to surface what's currently out there.
Does Lusha have hidden fees?
Hidden-fee complaints fall under our "Billing Issue" category. We've documented no billing complaints for Lusha so far. See all complaints → for the full picture.
How does Lusha compare to its alternatives?
We track other crm & sales automation tools and rank them by Risk Score. See our alternatives comparison → to find lower-risk options in the same category.
What are the biggest complaints about Lusha?
The highest-severity documented complaints involve customer complaints. Read all 1 documented complaint on the complaints page →
Is Lusha a scam?
Probably not in the strict legal sense — most SaaS products with bad reputations are real companies delivering a real (if disappointing) product. But "is it a scam" is the question people ask when they feel they were misled. Read our full scam analysis →
How does Lusha's Risk Score get calculated?
We weight each warning by severity (Low to Critical) and category, then aggregate. Lawsuits and misleading-marketing claims weigh heaviest. The current 11/100 score puts Lusha in the "Clean Record" band. Full methodology →
Where do these complaints come from?
Each warning is paraphrased from a public source — BBB filings, Trustpilot or G2 reviews, Reddit threads, Capterra ratings, court records, or news articles. The source URL is attached to every warning so you can verify it yourself. More on our methodology →
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