Post-acquisition product investment appears reduced
Long-time customers describe feature development slowing after the Mynewsdesk acquisition, with support becoming less responsive and roadmap communications less frequent.
Social Media Listening & Monitoring · Risk Score 11 · Clean Record
Is Mention Worth It? 1 Documented Issue Reviewed
Mid-market monitoring tool now part of Mynewsdesk
11
Clean Record
out of 100
TL;DR: Mention carries a Risk Score of 11/100 (Clean Record) — no meaningful complaints have surfaced in the public record we've reviewed.
Mention is a social media and web monitoring platform. Acquired by Mynewsdesk in 2022. Pricing starts at $49/month.
Website: mention.com · Category: Social Media Listening & Monitoring · Last scanned: 28 days ago
Should You Trust Mention?
Mention has a fair standalone reputation, but the Mynewsdesk acquisition has raised concerns about product direction and roadmap investment. Customers describe slower feature releases and support responsiveness declining post-acquisition.
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Is Mention Worth the Cost? Complaint Category Breakdown
Each complaint type is weighted differently in the Risk Score. Billing and marketing deception weigh heaviest.
0
BBB Complaints
0
Lawsuits & Legal Action
0
Misleading Marketing
1
Customer Complaints
0
Churn & Retention
0
Billing Problems
0
Support Failures
Where these complaints come from
Complaints are sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
What Buyers Say About Mention
Documented pricing complaints, billing issues, and support failures — newest first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Frequently asked questions about Mention
Is Mention worth the price?
No billing complaints have been documented yet for Mention. Its Risk Score of 11/100 puts it in the "Clean Record" band. See the full complaints breakdown → before deciding.
Is Mention easy to cancel?
Cancellation difficulty is one of the top SaaS frustration patterns. Check the complaints page → — we tag cancel-related issues under "Billing" and "Contract Trap" categories. If none are documented yet, run a scan to surface what's currently out there.
Does Mention have hidden fees?
Hidden-fee complaints fall under our "Billing Issue" category. We've documented no billing complaints for Mention so far. See all complaints → for the full picture.
How does Mention compare to its alternatives?
We track other social media listening & monitoring tools and rank them by Risk Score. See our alternatives comparison → to find lower-risk options in the same category.
What are the biggest complaints about Mention?
The highest-severity documented complaints involve customer complaints. Read all 1 documented complaint on the complaints page →
Is Mention a scam?
Probably not in the strict legal sense — most SaaS products with bad reputations are real companies delivering a real (if disappointing) product. But "is it a scam" is the question people ask when they feel they were misled. Read our full scam analysis →
How does Mention's Risk Score get calculated?
We weight each warning by severity (Low to Critical) and category, then aggregate. Lawsuits and misleading-marketing claims weigh heaviest. The current 11/100 score puts Mention in the "Clean Record" band. Full methodology →
Where do these complaints come from?
Each warning is paraphrased from a public source — BBB filings, Trustpilot or G2 reviews, Reddit threads, Capterra ratings, court records, or news articles. The source URL is attached to every warning so you can verify it yourself. More on our methodology →
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