The Complaint Record for Social Media Listening & Monitoring

Based on our current tracking, Awario has the lowest Risk Score in this category at 7/100 with 1 documented complaint. There are 7 products in this category with a Risk Score under 20.

Cision has the most documented complaints in this category at 3 recorded issues (Risk Score 64/100). See its full complaint list →

Across the 10 social media listening & monitoring tools we track and 13 documented complaints, the most recurring patterns are aggressive subscription billing, cancellation friction, and marketing claims that don't match actual product performance. Use the product list above to check any product's specific complaint profile before paying.

Most social media listening & monitoring tools are legitimate businesses — but 1 of the 10 products we track have a Risk Score above 50, which means a non-trivial complaint record. Always check a product's Risk Score and its billing complaint count before committing to an annual plan.

Sort by Risk Score — lower is better. Then click through to a product's complaints page and check specifically for billing and marketing-deception flags, since those predict the post-purchase experience most reliably. For annual commitments, also check the lawsuits page — it shows whether the vendor has a pattern of not honouring refunds.