Deliverability concerns versus dedicated competitors
Multiple reviewers describe broadcast emails landing in Gmail's Promotions tab or spam folders at noticeably higher rates than the same lists on ConvertKit or Klaviyo.
Email Marketing · Risk Score 18 · Mixed Signals
Is GetResponse Worth It? 2 Documented Issues Reviewed
Polish-based all-in-one marketing platform with mixed reviews
18
Mixed Signals
out of 100
TL;DR: GetResponse carries a Risk Score of 18/100 (Mixed Signals) based on 2 documented complaints — mostly minor issues, but worth knowing about.
GetResponse is an email-marketing and automation platform with webinars and landing pages bolted on. Pricing starts at $19/month.
Website: www.getresponse.com · Category: Email Marketing · Last scanned: 28 days ago
Should You Trust GetResponse?
GetResponse straddles a lot of categories without dominating any. The complaint record concentrates on deliverability concerns — emails landing in spam at higher rates than dedicated competitors — and on a support function that's been described as overseas-routed and templated.
Having issues with GetResponse?
Help others know they're not alone. Your report is anonymous.
0
people have reported an issue
Is GetResponse Worth the Cost? Complaint Category Breakdown
Each complaint type is weighted differently in the Risk Score. Billing and marketing deception weigh heaviest.
0
BBB Complaints
0
Lawsuits & Legal Action
0
Misleading Marketing
1
Customer Complaints
0
Churn & Retention
0
Billing Problems
1
Support Failures
Where these complaints come from
Complaints are sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
| Trustpilot | 1 | UK & global consumers |
What Buyers Say About GetResponse
Documented pricing complaints, billing issues, and support failures — newest first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Support described as slow and templated
Reviewers report first responses coming from what appears to be a templated triage queue, with multiple rounds required to reach a useful answer.
Frequently asked questions about GetResponse
Is GetResponse worth the price?
No billing complaints have been documented yet for GetResponse. Its Risk Score of 18/100 puts it in the "Mixed Signals" band. See the full complaints breakdown → before deciding.
Is GetResponse easy to cancel?
Cancellation difficulty is one of the top SaaS frustration patterns. Check the complaints page → — we tag cancel-related issues under "Billing" and "Contract Trap" categories. If none are documented yet, run a scan to surface what's currently out there.
Does GetResponse have hidden fees?
Hidden-fee complaints fall under our "Billing Issue" category. We've documented no billing complaints for GetResponse so far. See all complaints → for the full picture.
How does GetResponse compare to its alternatives?
We track other email marketing tools and rank them by Risk Score. See our alternatives comparison → to find lower-risk options in the same category.
What are the biggest complaints about GetResponse?
The highest-severity documented complaints involve customer complaints. Read all 2 documented complaints on the complaints page →
Is GetResponse a scam?
Probably not in the strict legal sense — most SaaS products with bad reputations are real companies delivering a real (if disappointing) product. But "is it a scam" is the question people ask when they feel they were misled. Read our full scam analysis →
How does GetResponse's Risk Score get calculated?
We weight each warning by severity (Low to Critical) and category, then aggregate. Lawsuits and misleading-marketing claims weigh heaviest. The current 18/100 score puts GetResponse in the "Mixed Signals" band. Full methodology →
Where do these complaints come from?
Each warning is paraphrased from a public source — BBB filings, Trustpilot or G2 reviews, Reddit threads, Capterra ratings, court records, or news articles. The source URL is attached to every warning so you can verify it yourself. More on our methodology →
Other Email Marketing we track
Sibling products in the same category, ranked by Risk Score (lowest first).
Buttondown
7Clean Record
Minimalist newsletter platform with 0% platform fees and a developer-friendly API
beehiiv
7Clean Record
Newsletter platform with a strong reputation in the creator economy
Drip
7Clean Record
E-commerce email and SMS platform with a fair reputation
Omnisend
7Clean Record
E-commerce email and SMS platform with a clean reputation
Brevo (Sendinblue)
7Clean Record
European email and CRM platform with a rebranding and growing reputation
ConvertKit (Kit)
9Clean Record
Creator-focused email platform that recently rebranded