Side-by-side comparison
Bill.com vs FreshBooks
Complaint records and Risk Scores compared. Both are in the Accounting & Bookkeeping category.
✓ FreshBooks has a lower documented Risk Score.
FreshBooks's Risk Score of 13 is lower than Bill.com's 58.
That said, always read the full complaint records before deciding.
Product A
Bill.com
AP/AR automation — useful for finance teams, with documented billing friction
58
High Risk
out of 100
3 documented warnings
Accounting & Bookkeeping
Accounting & Bookkeeping
✓ Lower risk
Full FreshBooks record →
Product B
FreshBooks
Small-business accounting with a fair reputation but rising prices
13
Clean Record
out of 100
1 documented warning
Accounting & Bookkeeping
Accounting & Bookkeeping
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Bill.com | FreshBooks |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 1 | — |
| Churn & Retention | — | — |
| Billing Problems | 1 | 1 |
| Support Failures | 1 | — |
Severity breakdown
| Severity | Bill.com | FreshBooks |
|---|---|---|
| Critical | — | — |
| High | 3 | — |
| Medium | — | 1 |
| Low | — | — |