Side-by-side comparison
Brand24 vs Cision
Complaint records and Risk Scores compared. Both are in the Social Media Listening & Monitoring category.
✓ Brand24 has a lower documented Risk Score.
Brand24's Risk Score of 7 is lower than Cision's 64.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full Brand24 record →
Product A
Brand24
Affordable brand monitoring tool with a strong SMB reputation
7
Clean Record
out of 100
1 documented warning
Social Media Listening & Monitoring
Social Media Listening & Monitoring
Product B
Cision
Dominant PR software platform with one of the worst renewal reputations in SaaS
64
High Risk
out of 100
3 documented warnings
Social Media Listening & Monitoring
Social Media Listening & Monitoring
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Brand24 | Cision |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 1 | — |
| Churn & Retention | — | — |
| Billing Problems | — | 2 |
| Support Failures | — | 1 |
Severity breakdown
| Severity | Brand24 | Cision |
|---|---|---|
| Critical | — | 1 |
| High | — | 1 |
| Medium | — | 1 |
| Low | 1 | — |