Side-by-side comparison
Canva vs Figma
Complaint records and Risk Scores compared. Both are in the Design & Creative Tools category.
✓ Figma has a lower documented Risk Score.
Figma's Risk Score of 7 is lower than Canva's 20.
That said, always read the full complaint records before deciding.
Product A
Canva
Mass-market design tool with a flood of post-IPO pricing complaints
20
Mixed Signals
out of 100
2 documented warnings
Design & Creative Tools
Design & Creative Tools
Product B
Figma
Design-industry standard with a notably clean reputation
7
Clean Record
out of 100
1 documented warning
Design & Creative Tools
Design & Creative Tools
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Canva | Figma |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 1 | 1 |
| Churn & Retention | — | — |
| Billing Problems | 1 | — |
| Support Failures | — | — |
Severity breakdown
| Severity | Canva | Figma |
|---|---|---|
| Critical | — | — |
| High | — | — |
| Medium | 1 | — |
| Low | 1 | 1 |