Side-by-side comparison
ChurnZero vs Gainsight
Complaint records and Risk Scores compared. Both are in the Customer Success Platforms category.
✓ ChurnZero has a lower documented Risk Score.
ChurnZero's Risk Score of 24 is lower than Gainsight's 57.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full ChurnZero record →
Product A
ChurnZero
Mid-market customer success platform — between Gainsight and spreadsheets
24
Mixed Signals
out of 100
2 documented warnings
Customer Success Platforms
Customer Success Platforms
Product B
Gainsight
The enterprise customer success standard — powerful, complex, and expensive
57
High Risk
out of 100
4 documented warnings
Customer Success Platforms
Customer Success Platforms
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | ChurnZero | Gainsight |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 1 | 2 |
| Churn & Retention | — | 1 |
| Billing Problems | 1 | 1 |
| Support Failures | — | — |
Severity breakdown
| Severity | ChurnZero | Gainsight |
|---|---|---|
| Critical | — | — |
| High | — | 2 |
| Medium | 2 | 2 |
| Low | — | — |