Side-by-side comparison
DocuSign vs JotForm
Complaint records and Risk Scores compared. Both are in the Forms & Surveys category.
✓ JotForm has a lower documented Risk Score.
JotForm's Risk Score of 7 is lower than DocuSign's 40.
That said, always read the full complaint records before deciding.
Product A
DocuSign
The e-signature standard — deeply embedded, expensive to exit, and facing real competition
40
Caution
out of 100
3 documented warnings
Forms & Surveys
Forms & Surveys
✓ Lower risk
Full JotForm record →
Product B
JotForm
Generalist form builder with a reasonably clean reputation
7
Clean Record
out of 100
1 documented warning
Forms & Surveys
Forms & Surveys
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | DocuSign | JotForm |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | — | 1 |
| Churn & Retention | 1 | — |
| Billing Problems | 2 | — |
| Support Failures | — | — |
Severity breakdown
| Severity | DocuSign | JotForm |
|---|---|---|
| Critical | — | — |
| High | 1 | — |
| Medium | 2 | — |
| Low | — | 1 |