Side-by-side comparison
ExpressVPN vs Surfshark
Complaint records and Risk Scores compared. Both are in the VPN & Privacy Tools category.
✓ Surfshark has a lower documented Risk Score.
Surfshark's Risk Score of 13 is lower than ExpressVPN's 100.
That said, always read the full complaint records before deciding.
Product A
ExpressVPN
Premium-priced VPN with leadership controversy still in the record
100
Severe
out of 100
12 documented warnings
VPN & Privacy Tools
VPN & Privacy Tools
✓ Lower risk
Full Surfshark record →
Product B
Surfshark
Budget VPN now part of the Nord Security family
13
Clean Record
out of 100
1 documented warning
VPN & Privacy Tools
VPN & Privacy Tools
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | ExpressVPN | Surfshark |
|---|---|---|
| BBB Complaints | 1 | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | 4 | — |
| Customer Complaints | 2 | — |
| Churn & Retention | 1 | — |
| Billing Problems | 3 | 1 |
| Support Failures | 1 | — |
Severity breakdown
| Severity | ExpressVPN | Surfshark |
|---|---|---|
| Critical | 1 | — |
| High | 3 | — |
| Medium | 7 | 1 |
| Low | 1 | — |