Side-by-side comparison
ExpressVPN vs Surfshark
Complaint records and Risk Scores compared. Both are in the VPN & Privacy Tools category.
✓ Surfshark has a lower documented Risk Score.
Surfshark's Risk Score of 13 is lower than ExpressVPN's 36.
That said, always read the full complaint records before deciding.
Product A
ExpressVPN
Premium-priced VPN with leadership controversy still in the record
36
Caution
out of 100
2 documented warnings
VPN & Privacy Tools
VPN & Privacy Tools
Product B
Surfshark
Budget VPN now part of the Nord Security family
13
Clean Record
out of 100
1 documented warning
VPN & Privacy Tools
VPN & Privacy Tools
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | ExpressVPN | Surfshark |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | 1 | — |
| Customer Complaints | — | — |
| Churn & Retention | — | — |
| Billing Problems | 1 | 1 |
| Support Failures | — | — |
Severity breakdown
| Severity | ExpressVPN | Surfshark |
|---|---|---|
| Critical | — | — |
| High | 1 | — |
| Medium | 1 | 1 |
| Low | — | — |