Side-by-side comparison
FreshBooks vs Xero
Complaint records and Risk Scores compared. Both are in the Accounting & Bookkeeping category.
✓ Xero has a lower documented Risk Score.
Xero's Risk Score of 7 is lower than FreshBooks's 13.
That said, always read the full complaint records before deciding.
Product A
FreshBooks
Small-business accounting with a fair reputation but rising prices
13
Clean Record
out of 100
1 documented warning
Accounting & Bookkeeping
Accounting & Bookkeeping
Product B
Xero
Cloud accounting platform with a generally clean reputation
7
Clean Record
out of 100
1 documented warning
Accounting & Bookkeeping
Accounting & Bookkeeping
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | FreshBooks | Xero |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | — | — |
| Churn & Retention | — | — |
| Billing Problems | 1 | 1 |
| Support Failures | — | — |
Severity breakdown
| Severity | FreshBooks | Xero |
|---|---|---|
| Critical | — | — |
| High | — | — |
| Medium | 1 | — |
| Low | — | 1 |