Side-by-side comparison
Gong vs Outreach
Complaint records and Risk Scores compared. Both are in the CRM & Sales Automation category.
✓ Gong has a lower documented Risk Score.
Gong's Risk Score of 40 is lower than Outreach's 42.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full Gong record →
Product A
Gong
Revenue intelligence and call recording — best-in-class product, perennial pricing debate
40
Caution
out of 100
3 documented warnings
CRM & Sales Automation
CRM & Sales Automation
Product B
Outreach
Enterprise sales engagement platform — the SDR team's primary tool, at a price
42
Caution
out of 100
3 documented warnings
CRM & Sales Automation
CRM & Sales Automation
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Gong | Outreach |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 2 | 1 |
| Churn & Retention | — | 1 |
| Billing Problems | 1 | 1 |
| Support Failures | — | — |
Severity breakdown
| Severity | Gong | Outreach |
|---|---|---|
| Critical | — | — |
| High | 1 | 1 |
| Medium | 2 | 2 |
| Low | — | — |