Side-by-side comparison
Gorgias vs Zendesk
Complaint records and Risk Scores compared. Both are in the Customer Support & Helpdesk category.
✓ Zendesk has a lower documented Risk Score.
Zendesk's Risk Score of 33 is lower than Gorgias's 100.
That said, always read the full complaint records before deciding.
Product A
Gorgias
E-commerce help desk with a strong and growing reputation
100
Severe
out of 100
9 documented warnings
Customer Support & Helpdesk
Customer Support & Helpdesk
✓ Lower risk
Full Zendesk record →
Product B
Zendesk
Enterprise help desk with a famously expensive renewal pattern
33
Mixed Signals
out of 100
2 documented warnings
Customer Support & Helpdesk
Customer Support & Helpdesk
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Gorgias | Zendesk |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | 1 | — |
| Customer Complaints | 2 | 1 |
| Churn & Retention | 1 | — |
| Billing Problems | 3 | 1 |
| Support Failures | 2 | — |
Severity breakdown
| Severity | Gorgias | Zendesk |
|---|---|---|
| Critical | — | — |
| High | 2 | 1 |
| Medium | 6 | 1 |
| Low | 1 | — |