Side-by-side comparison
Klaviyo vs Mailchimp
Complaint records and Risk Scores compared. Both are in the Email Marketing category.
✓ Mailchimp has a lower documented Risk Score.
Mailchimp's Risk Score of 44 is lower than Klaviyo's 100.
That said, always read the full complaint records before deciding.
Product A
Klaviyo
E-commerce email and SMS platform with rapidly-escalating pricing
100
Severe
out of 100
11 documented warnings
Email Marketing
Email Marketing
✓ Lower risk
Full Mailchimp record →
Product B
Mailchimp
Intuit-owned email marketing veteran with mounting complaints since acquisition
44
Caution
out of 100
3 documented warnings
Email Marketing
Email Marketing
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Klaviyo | Mailchimp |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | 1 | — |
| Misleading Marketing | 1 | — |
| Customer Complaints | 3 | 1 |
| Churn & Retention | 1 | — |
| Billing Problems | 4 | 1 |
| Support Failures | 1 | 1 |
Severity breakdown
| Severity | Klaviyo | Mailchimp |
|---|---|---|
| Critical | 1 | — |
| High | 6 | 1 |
| Medium | 4 | 2 |
| Low | — | — |