Side-by-side comparison
NordVPN vs ExpressVPN
Complaint records and Risk Scores compared. Both are in the VPN & Privacy Tools category.
✓ ExpressVPN has a lower documented Risk Score.
ExpressVPN's Risk Score of 36 is lower than NordVPN's 46.
That said, always read the full complaint records before deciding.
Product A
NordVPN
Major consumer VPN with an aggressive affiliate marketing footprint
46
Caution
out of 100
3 documented warnings
VPN & Privacy Tools
VPN & Privacy Tools
Product B
ExpressVPN
Premium-priced VPN with leadership controversy still in the record
36
Caution
out of 100
2 documented warnings
VPN & Privacy Tools
VPN & Privacy Tools
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | NordVPN | ExpressVPN |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | 1 | 1 |
| Customer Complaints | 1 | — |
| Churn & Retention | — | — |
| Billing Problems | 1 | 1 |
| Support Failures | — | — |
Severity breakdown
| Severity | NordVPN | ExpressVPN |
|---|---|---|
| Critical | — | — |
| High | 1 | 1 |
| Medium | 2 | 1 |
| Low | — | — |