Side-by-side comparison
Pipedrive vs Salesforce
Complaint records and Risk Scores compared. Both are in the CRM & Sales Automation category.
✓ Pipedrive has a lower documented Risk Score.
Pipedrive's Risk Score of 7 is lower than Salesforce's 59.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full Pipedrive record →
Product A
Pipedrive
Mid-market sales CRM with a generally clean reputation
7
Clean Record
out of 100
1 documented warning
CRM & Sales Automation
CRM & Sales Automation
Product B
Salesforce
The 800-pound gorilla — powerful, but the complaint record is long
59
High Risk
out of 100
3 documented warnings
CRM & Sales Automation
CRM & Sales Automation
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Pipedrive | Salesforce |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | 1 |
| Misleading Marketing | — | — |
| Customer Complaints | 1 | 1 |
| Churn & Retention | — | — |
| Billing Problems | — | 1 |
| Support Failures | — | — |
Severity breakdown
| Severity | Pipedrive | Salesforce |
|---|---|---|
| Critical | — | — |
| High | — | 2 |
| Medium | — | 1 |
| Low | 1 | — |