Side-by-side comparison
Webex vs Zoom
Complaint records and Risk Scores compared. Both are in the Video Conferencing & Async Communication category.
✓ Webex has a lower documented Risk Score.
Webex's Risk Score of 25 is lower than Zoom's 56.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full Webex record →
Product A
Webex
Cisco's video-conferencing platform, still fighting Zoom-era perception problems
25
Mixed Signals
out of 100
3 documented warnings
Video Conferencing & Async Communication
Video Conferencing & Async Communication
Product B
Zoom
The pandemic-era video conferencing winner — navigating competitive pressure and AI pivots
56
High Risk
out of 100
4 documented warnings
Video Conferencing & Async Communication
Video Conferencing & Async Communication
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Webex | Zoom |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | 1 |
| Customer Complaints | 1 | 1 |
| Churn & Retention | — | — |
| Billing Problems | 1 | 2 |
| Support Failures | 1 | — |
Severity breakdown
| Severity | Webex | Zoom |
|---|---|---|
| Critical | — | — |
| High | — | 1 |
| Medium | 1 | 3 |
| Low | 2 | — |