Side-by-side comparison
Zendesk vs Help Scout
Complaint records and Risk Scores compared. Both are in the Customer Support & Helpdesk category.
✓ Help Scout has a lower documented Risk Score.
Help Scout's Risk Score of 7 is lower than Zendesk's 33.
That said, always read the full complaint records before deciding.
Product A
Zendesk
Enterprise help desk with a famously expensive renewal pattern
33
Mixed Signals
out of 100
2 documented warnings
Customer Support & Helpdesk
Customer Support & Helpdesk
Product B
Help Scout
Smaller help desk with a notably clean reputation
7
Clean Record
out of 100
1 documented warning
Customer Support & Helpdesk
Customer Support & Helpdesk
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Zendesk | Help Scout |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 1 | 1 |
| Churn & Retention | — | — |
| Billing Problems | 1 | — |
| Support Failures | — | — |
Severity breakdown
| Severity | Zendesk | Help Scout |
|---|---|---|
| Critical | — | — |
| High | 1 | — |
| Medium | 1 | — |
| Low | — | 1 |