Crisp Pricing & Billing History
Budget business messaging tool with a clean reputation
What Crisp costs, how it compares to similar Customer Support & Helpdesk tools on price positioning, and every documented billing complaint that's shaped its reputation.
Current pricing
Crisp is a customer messaging platform offering live chat, email, and chatbot features. Free tier with paid plans from $25/month.
Crisp has one of the cleaner reputations in the budget customer support category. Transparent pricing, a genuinely functional free tier, and minimal billing complaints. The primary user concern is feature depth being lighter than Intercom or Zendesk, which is expected at the price point.
Pricing details are drawn from our editorial research and may change — always confirm current rates on crisp.chat before buying.
How Crisp is priced relative to similar tools
This isn't a feature-by-feature price comparison — it's a positioning check against other Customer Support & Helpdesk tools we track, based on documented complaint volume and risk profile.
| Product | Risk Score | Billing complaints | Positioning note |
|---|---|---|---|
| Crisp (this product) | 7 · Clean Record | 0 | — |
| Help Scout | 7 · Clean Record | See pricing → | Comparable documented risk profile Full comparison → |
| Gorgias | 13 · Clean Record | See pricing → | Higher overall risk profile — Crisp may be the safer bet Full comparison → |
| Freshdesk | 19 · Mixed Signals | See pricing → | Higher overall risk profile — Crisp may be the safer bet Full comparison → |
Documented pricing changes & billing history
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
All documented billing complaints
Every billing, hidden-fee, and pricing-related complaint we've recorded for Crisp — with sources.
A note on pricing data
We don't scrape live pricing pages — this page reflects documented pricing details from our editorial research and dated billing complaints from public sources. For current rates, always check the vendor's own pricing page.