Slow support response times
Customers consistently describe Freshdesk's own support as slow, with multi-day response times for non-critical tickets.
Customer Support & Helpdesk · Risk Score 19 · Mixed Signals
Freshdesk Complaints: What Buyers Are Actually Reporting
Freshworks help desk with the broader Freshworks support concerns
2 documented complaints against Freshdesk — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
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Critical
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High
1
Medium
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Low
Who reported these complaints
Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| Trustpilot | 1 | UK & global consumers |
| G2 | 1 | Global B2B buyers |
Bundle upgrade pushes
Sales follow-up pushes customers toward broader Freshworks bundles even when only Freshdesk is being used.