Payroll and benefits for small businesses — popular but not error-free
4 documented complaints against Gusto — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| 1 | US & global users | |
| Trustpilot | 1 | UK & global consumers |
| BBB | 1 | US consumers (Better Business Bureau) |
| G2 | 1 | Global B2B buyers |
A persistent complaint: employers receiving state tax notices for underpayment, late filing, or incorrect employer identification, traced back to Gusto filing errors. Resolving these requires significant back-and-forth with state agencies.
Multiple business owners describe payroll-critical issues sitting in support queues for 2–5 business days without resolution. For payroll issues, this timeline forces employers into crisis mode.
Year-end is Gusto's busiest complaint period. Incorrect W-2 amounts, missing 1099s for contractors, and late delivery of tax forms have been documented across Reddit, BBB, and Trustpilot, with some employers needing to file W-2c corrections.
Companies with a large contractor base discover that Gusto's per-contractor fees compound quickly, and moving to a higher plan to get unlimited contractors doesn't always save money.