Performance management and people analytics for modern HR teams
4 documented complaints against Lattice — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
| TechCrunch | 1 | Various regions |
| Capterra | 1 | Global B2B buyers |
| 1 | US & global users |
Lattice's modular pricing means that a company wanting performance reviews, engagement surveys, and compensation management pays for each separately. Combined cost at mid-market scale often runs $18–25/person/month.
In August 2023, Lattice announced it would add AI employees to its platform, treating AI agents as trackable workers. The announcement generated significant backlash from HR professionals and customers; the company walked it back within days.
HR professionals consistently rate Lattice's compensation module as less mature — limited benchmarking data, a complex setup, and a UI that doesn't match the polish of the core platform.
Companies under 150 employees adopt Lattice during a growth phase, then find the administrative overhead of running performance cycles exceeds the value for their headcount. Churn peaks around major downsizing events.