The enterprise communication platform bundled with Microsoft 365 — dominant by distribution
3 documented complaints against Microsoft Teams — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| 1 | US & global users | |
| G2 | 1 | Global B2B buyers |
| Capterra | 1 | Global B2B buyers |
End users and IT administrators across industries describe Teams' channel/team/org structure as confusing — finding the right channel, navigating between team and personal contexts, and understanding the difference between a 'chat' and a 'channel' creates persistent friction.
Teams' file management routes through SharePoint, which has its own permission model and navigation that many end users find confusing. File sharing within Teams often requires SharePoint administration knowledge that average users don't have.
Users on older computers or limited internet connections describe Teams as resource-intensive — the app consumes significant CPU and RAM compared to Slack, creating performance issues on non-current hardware.