Aggressive annual price increases on subscriptions
Customers describe annual price increases of 10-20%+ year-over-year, applied at renewal with limited notice and no negotiation.
Accounting & Bookkeeping · Risk Score 54 · Caution
QuickBooks Online Complaints: What Buyers Are Actually Reporting
Intuit's accounting platform with a long BBB complaint trail
3 documented complaints against QuickBooks Online — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
0
Critical
2
High
1
Medium
0
Low
Who reported these complaints
Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| BBB | 1 | US consumers (Better Business Bureau) |
| Trustpilot | 1 | UK & global consumers |
| 1 | US & global users |
Support widely described as outsourced and slow
QuickBooks support is consistently described as long hold times, agents reading from scripts, and tickets that frequently require multiple escalations.
Forced migration from desktop to subscription
Intuit ended sales of the perpetual-license desktop version, effectively forcing long-time customers onto monthly subscriptions with materially higher total cost.