Multiple customer lawsuits over auto-renewal terms
Salesforce has been a defendant in multiple lawsuits and arbitration cases over auto-renewing annual contracts and customers' inability to terminate or downgrade mid-cycle.
CRM & Sales Automation · Risk Score 59 · High Risk
Salesforce Lawsuits & Legal Trouble
The 800-pound gorilla — powerful, but the complaint record is long
Legal actions, regulatory complaints, and BBB filings involving Salesforce that we've documented from public sources.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
A note on legal complaints
Filings and BBB complaints reflect what customers and counterparties alleged — not what was proven in court. Where possible we link to the original public record so you can read the source yourself. The presence of complaints doesn't establish wrongdoing; the absence doesn't prove innocence.
If you've personally filed a complaint or know of a public action we've missed, tell us.