Customer success platform that merged with Catalyst — integration still in progress
2 documented complaints against Totango — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
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Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
| Capterra | 1 | Global B2B buyers |
Customers of both Totango and Catalyst (which merged in 2023) describe uncertainty about which features will be preserved, which platform will be primary, and what support to expect during the integration period.
CS operations teams describe data sync between Totango and Salesforce as occasionally unreliable — missing field updates, delayed health score syncing, and duplicate records require regular reconciliation.