Support consistently described as slow and circular
Reviewers across G2, Capterra, and Trustpilot describe support tickets bouncing between agents without resolution, with delays of a week or more for non-critical issues.
CRM & Sales Automation · Risk Score 31 · Mixed Signals
Zoho CRM Complaints: What Buyers Are Actually Reporting
Massive Zoho ecosystem with reliability and support concerns
2 documented complaints against Zoho CRM — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
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Critical
1
High
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Medium
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Low
Who reported these complaints
Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| Trustpilot | 1 | UK & global consumers |
| G2 | 1 | Global B2B buyers |
Zoho One bundle add-ons billing confusion
Customers on the Zoho One bundle describe surprise charges for add-on modules they thought were included, and difficulty getting itemized invoices.