Side-by-side comparison
ADP Workforce Now vs Gusto
Complaint records and Risk Scores compared. Both are in the HR, Payroll & People Ops category.
✓ Gusto has a lower documented Risk Score.
Gusto's Risk Score of 64 is lower than ADP Workforce Now's 100.
That said, always read the full complaint records before deciding.
Product A
ADP Workforce Now
The legacy payroll giant — ubiquitous, deeply embedded, and persistently frustrating
100
Severe
out of 100
5 documented warnings
HR, Payroll & People Ops
HR, Payroll & People Ops
✓ Lower risk
Full Gusto record →
Product B
Gusto
Payroll and benefits for small businesses — popular but not error-free
64
High Risk
out of 100
4 documented warnings
HR, Payroll & People Ops
HR, Payroll & People Ops
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | ADP Workforce Now | Gusto |
|---|---|---|
| BBB Complaints | 1 | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 1 | 2 |
| Churn & Retention | 1 | — |
| Billing Problems | 1 | 1 |
| Support Failures | 1 | 1 |
Severity breakdown
| Severity | ADP Workforce Now | Gusto |
|---|---|---|
| Critical | 1 | — |
| High | 4 | 3 |
| Medium | — | 1 |
| Low | — | — |