Side-by-side comparison
Amplitude vs Hotjar
Complaint records and Risk Scores compared. Both are in the Product & Web Analytics category.
✓ Hotjar has a lower documented Risk Score.
Hotjar's Risk Score of 20 is lower than Amplitude's 26.
That said, always read the full complaint records before deciding.
Product A
Amplitude
Enterprise product analytics with notably aggressive sales motion
26
Mixed Signals
out of 100
2 documented warnings
Product & Web Analytics
Product & Web Analytics
Product B
Hotjar
ContentSquare-owned heatmap and session-recording tool
20
Mixed Signals
out of 100
2 documented warnings
Product & Web Analytics
Product & Web Analytics
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Amplitude | Hotjar |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | 1 | — |
| Customer Complaints | — | — |
| Churn & Retention | — | — |
| Billing Problems | 1 | 1 |
| Support Failures | — | 1 |
Severity breakdown
| Severity | Amplitude | Hotjar |
|---|---|---|
| Critical | — | — |
| High | — | — |
| Medium | 2 | 1 |
| Low | — | 1 |