Tier restructurings moved features upmarket
Multiple post-acquisition tier changes have moved features that were previously available on mid-tier plans into higher tiers, frustrating long-time customers.
Product & Web Analytics · Risk Score 20 · Mixed Signals
Hotjar Complaints: What Buyers Are Actually Reporting
ContentSquare-owned heatmap and session-recording tool
2 documented complaints against Hotjar — paraphrased from BBB filings, Trustpilot reviews, Reddit threads, and public forum posts. Newest complaints first.
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
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Who reported these complaints
Sourced from public platforms across US, UK, and global markets — each report links to the original source.
| Platform | Reports | Who's reporting |
|---|---|---|
| G2 | 1 | Global B2B buyers |
| Trustpilot | 1 | UK & global consumers |
Support response times slower post-acquisition
Customers describe support response times having lengthened noticeably since the ContentSquare acquisition.