Tier restructurings moved features upmarket
Multiple post-acquisition tier changes have moved features that were previously available on mid-tier plans into higher tiers, frustrating long-time customers.
Product & Web Analytics · Risk Score 20 · Mixed Signals
Is Hotjar a Scam or Legit? Here's What the Record Shows.
ContentSquare-owned heatmap and session-recording tool
Short answer: No — but read on.
Our read
Based on the public record, Hotjar doesn't show the typical scam patterns — but every product has its detractors. Here's what those detractors are actually saying.
The strongest "this feels like a scam" signals tend to come from one of two places: marketing claims that don't match reality, or billing practices that make leaving harder than joining. Below are the 1 flags in those two categories we've documented for Hotjar.
Marketing & billing complaints
Our AI scanner searches Reddit, Trustpilot, BBB, and news sources for fresh complaints from the past year, paraphrases what it finds, and adds anything new to this page. Takes up to 90 seconds.
Everything else worth knowing
For the full record — lawsuits, churn signals, support failures, and BBB filings — see the complete complaints page.