Side-by-side comparison
BambooHR vs Gusto
Complaint records and Risk Scores compared. Both are in the HR, Payroll & People Ops category.
✓ BambooHR has a lower documented Risk Score.
BambooHR's Risk Score of 46 is lower than Gusto's 64.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full BambooHR record →
Product A
BambooHR
The SMB HR platform — clean interface, growing price tag post-acquisition
46
Caution
out of 100
4 documented warnings
HR, Payroll & People Ops
HR, Payroll & People Ops
Product B
Gusto
Payroll and benefits for small businesses — popular but not error-free
64
High Risk
out of 100
4 documented warnings
HR, Payroll & People Ops
HR, Payroll & People Ops
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | BambooHR | Gusto |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 2 | 2 |
| Churn & Retention | 1 | — |
| Billing Problems | 1 | 1 |
| Support Failures | — | 1 |
Severity breakdown
| Severity | BambooHR | Gusto |
|---|---|---|
| Critical | — | — |
| High | 1 | 3 |
| Medium | 2 | 1 |
| Low | 1 | — |