Side-by-side comparison
Character.AI vs Perplexity AI
Complaint records and Risk Scores compared. Both are in the AI Chatbot Subscriptions category.
✓ Perplexity AI has a lower documented Risk Score.
Perplexity AI's Risk Score of 34 is lower than Character.AI's 96.
That said, always read the full complaint records before deciding.
Product A
Character.AI
AI roleplay and persona platform with reported addiction and youth safety concerns
96
Severe
out of 100
3 documented warnings
AI Chatbot Subscriptions
AI Chatbot Subscriptions
✓ Lower risk
Full Perplexity AI record →
Product B
Perplexity AI
AI-powered search with citations — fast and useful, with a content creator copyright controversy
34
Mixed Signals
out of 100
2 documented warnings
AI Chatbot Subscriptions
AI Chatbot Subscriptions
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Character.AI | Perplexity AI |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | 1 | — |
| Misleading Marketing | 1 | 1 |
| Customer Complaints | 1 | 1 |
| Churn & Retention | — | — |
| Billing Problems | — | — |
| Support Failures | — | — |
Severity breakdown
| Severity | Character.AI | Perplexity AI |
|---|---|---|
| Critical | 2 | — |
| High | 1 | 1 |
| Medium | — | 1 |
| Low | — | — |