Side-by-side comparison
Cision vs Mention
Complaint records and Risk Scores compared. Both are in the Social Media Listening & Monitoring category.
✓ Mention has a lower documented Risk Score.
Mention's Risk Score of 11 is lower than Cision's 64.
That said, always read the full complaint records before deciding.
Product A
Cision
Dominant PR software platform with one of the worst renewal reputations in SaaS
64
High Risk
out of 100
3 documented warnings
Social Media Listening & Monitoring
Social Media Listening & Monitoring
Product B
Mention
Mid-market monitoring tool now part of Mynewsdesk
11
Clean Record
out of 100
1 documented warning
Social Media Listening & Monitoring
Social Media Listening & Monitoring
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Cision | Mention |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | — | 1 |
| Churn & Retention | — | — |
| Billing Problems | 2 | — |
| Support Failures | 1 | — |
Severity breakdown
| Severity | Cision | Mention |
|---|---|---|
| Critical | 1 | — |
| High | 1 | — |
| Medium | 1 | 1 |
| Low | — | — |