Side-by-side comparison
Freshdesk vs Intercom
Complaint records and Risk Scores compared. Both are in the Customer Support & Helpdesk category.
✓ Freshdesk has a lower documented Risk Score.
Freshdesk's Risk Score of 19 is lower than Intercom's 35.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full Freshdesk record →
Product A
Freshdesk
Freshworks help desk with the broader Freshworks support concerns
19
Mixed Signals
out of 100
2 documented warnings
Customer Support & Helpdesk
Customer Support & Helpdesk
Product B
Intercom
Conversational support platform with a steep AI pricing pivot
35
Caution
out of 100
2 documented warnings
Customer Support & Helpdesk
Customer Support & Helpdesk
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Freshdesk | Intercom |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | 1 |
| Customer Complaints | — | — |
| Churn & Retention | — | — |
| Billing Problems | 1 | 1 |
| Support Failures | 1 | — |
Severity breakdown
| Severity | Freshdesk | Intercom |
|---|---|---|
| Critical | — | — |
| High | — | 1 |
| Medium | 1 | 1 |
| Low | 1 | — |