Side-by-side comparison
Gong vs Zoho CRM
Complaint records and Risk Scores compared. Both are in the CRM & Sales Automation category.
✓ Zoho CRM has a lower documented Risk Score.
Zoho CRM's Risk Score of 31 is lower than Gong's 40.
That said, always read the full complaint records before deciding.
Product A
Gong
Revenue intelligence and call recording — best-in-class product, perennial pricing debate
40
Caution
out of 100
3 documented warnings
CRM & Sales Automation
CRM & Sales Automation
✓ Lower risk
Full Zoho CRM record →
Product B
Zoho CRM
Massive Zoho ecosystem with reliability and support concerns
31
Mixed Signals
out of 100
2 documented warnings
CRM & Sales Automation
CRM & Sales Automation
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Gong | Zoho CRM |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | — |
| Misleading Marketing | — | — |
| Customer Complaints | 2 | — |
| Churn & Retention | — | — |
| Billing Problems | 1 | 1 |
| Support Failures | — | 1 |
Severity breakdown
| Severity | Gong | Zoho CRM |
|---|---|---|
| Critical | — | — |
| High | 1 | 1 |
| Medium | 2 | 1 |
| Low | — | — |