Side-by-side comparison
Gusto vs Rippling
Complaint records and Risk Scores compared. Both are in the HR, Payroll & People Ops category.
✓ Gusto has a lower documented Risk Score.
Gusto's Risk Score of 64 is lower than Rippling's 87.
That said, always read the full complaint records before deciding.
✓ Lower risk
Full Gusto record →
Product A
Gusto
Payroll and benefits for small businesses — popular but not error-free
64
High Risk
out of 100
4 documented warnings
HR, Payroll & People Ops
HR, Payroll & People Ops
Product B
Rippling
All-in-one HR, IT, and finance platform — powerful and deeply embedded
87
Severe
out of 100
5 documented warnings
HR, Payroll & People Ops
HR, Payroll & People Ops
Complaint category breakdown
Higher numbers in each row indicate more documented complaints in that category. Bold = more complaints than the other product.
| Complaint type | Gusto | Rippling |
|---|---|---|
| BBB Complaints | — | — |
| Lawsuits & Legal Action | — | 1 |
| Misleading Marketing | — | — |
| Customer Complaints | 2 | 1 |
| Churn & Retention | — | 1 |
| Billing Problems | 1 | 1 |
| Support Failures | 1 | 1 |
Severity breakdown
| Severity | Gusto | Rippling |
|---|---|---|
| Critical | — | — |
| High | 3 | 3 |
| Medium | 1 | 2 |
| Low | — | — |